Have an issue with your purchase? We'll be happy to help in any way we can, though there are a few restrictions that guide whether you are eligible for a refund.

You must contact us within 14 days of a charge for a refund. We cannot grant you a refund for any charges over 14 days old.

Refunds are processed to the same payment method used at the time of purchase. We do not provide refunds via cash, check, or other external payment methods. We can only refund purchases that have happened in the last 14 days to the original payment card or account.

Conditions for a Refund

Technical Issues, Payment Errors, Fraud

Rigmen.com will issue refunds for purchases made in the past 14 days in the following cases:

• Technical issues - If you've experienced technical issues which are the fault of Rigmen.com that prevent you from using the purchase, we may, in our sole discretion, provide you with a replacement copy of any such purchased content, which may be a different or updated version of such content. If we are unable to or choose not to provide a replacement, we'll issue you a refund.
• Fraud - If it's determined that your account has been taken over by a third party and used fraudulently, we will issue you a refund.
• Payment error - If it's determined that Rigmen.com charged you in error, we'll issue a refund.
• Unexpected/Defective Content - If the purchase was made to unlock additional content which turns out to be drastically different than shown in the free preview or defective in some way, we'll issue a refund to you. 

You must contact us within 14 days of a disputed charge for us to be able to issue a refund.

Rigmen.com does not offer partial refunds. If you've used the service for part of the billing cycle and then canceled, you will not be eligible to receive a refund for the charge. You can only receive refunds for the above conditions and for unused time.

Again, you must contact us within 14 days of any disputed charge, regardless of whether you have used your purchase. We cannot, under any circumstances, give you a refund for charges over 14 days old. Restrictions are placed on transactions after 14 days and refunds cannot be issued after that time.

How to request a refund

If the purchase meets the above requirements on what transaction we will refund and occurred in the last 14 days, contact our support team so we can issue you a refund for the charge. 

Please include as much information on the purchase as possible to help us locate the purchase quickly for you. Ideally, include:

• The order number; this can be found in the email receipt sent at the time of purchase
• Your username and the email address attached to your rigmen account 
• The amount of the purchase
• The date and time the charge was made